Terms of Service
Effective Date: April 7, 2026
At Forsure (“we,” “our,” or “us”), your privacy and trust are fundamental to how we operate. As a next-generation healthcare and insurance navigation platform, we use artificial intelligence, automation, and human-in-the-loop support to deliver personalized, proactive guidance through our agents Alex and Ollie. Whether you’re using our app, website, or engaging with our AI-powered services, this Privacy Policy explains how we collect, use, share, and protect your personal information.
This policy covers all users of Forsure’s platform, including mobile apps, browser experiences, and interactions with Alex and Ollie via voice, text, or video.
1. Acceptance of This Privacy Policy
By using our services, including our website or mobile app, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the platform. Your continued use following any changes signifies your acceptance of those changes.
2. Information We Collect
We collect both personally identifiable information (PII) and non-personal usage data. This includes:
Personally Identifiable Information (PII)
When you interact with us, we may collect:
• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Health or insurance information
• Appointment and care preferences
• Employer or benefits plan info
• Payment information (via Stripe)
• Communications and responses with Alex and Ollie
You may provide this information through onboarding, AI conversations, surveys, support tickets, and scheduling requests.
Non-Personal Information
Collected automatically via cookies, logs, and analytics tools:
• Device and browser type
• IP address
• Operating system
• Usage activity within the app
• Location data (only if you consent)
This data helps us improve your experience, enhance security, and monitor system performance.
3. Role of Alex & Ollie (AI Agents)
Alex and Ollie are Forsure’s intelligent assistants who work behind the scenes and directly with users to deliver smarter healthcare and insurance navigation.
• Ollie is your AI-powered personal healthcare assistant. Ollie helps individuals understand insurance benefits, find providers, schedule care, explain confusing healthcare terms, and follow up to ensure your needs are met.
• Alex is designed to support plan administrators, HR professionals, and benefits teams. Alex provides:
• Real-time assistance with benefit and eligibility questions
• Change reporting for employee status or plan selection
• Analytics dashboards, insights, and automated reporting
• Help navigating billing, enrollment, and communications
• Seamless coordination between your organization and Forsure
To operate Alex and Ollie, Forsure relies on third-party cloud and AI providers (including services from Amazon, Anthropic, Meta, and Mistral) to process data and deliver AI-powered functionality.
• These providers act solely as data processors on behalf of Forsure and process data only as necessary to provide the requested services
• Forsure maintains data protection agreements with these providers, including Business Associate Agreements (BAAs) where applicable
• Data is processed in accordance with applicable privacy and healthcare regulations and protected using industry-standard security measures
• Forsure does not permit third-party providers to use your data to train or improve their models
• Forsure does not sell personal data
4. Payments & Financial Information
We use Stripe to securely process payments. We do not store your full payment card information on our servers. Stripe’s systems handle all transaction data with end-to-end encryption. For more information, see the Stripe Privacy Policy.
5. How We Use Your Information
We use your information to:
• Provide personalized, proactive support through Alex, Ollie, and human agents
• Help individuals navigate healthcare and insurance decisions
• Support plan administrators in managing benefit operations
• Send confirmations, alerts, and helpful tips
• Process payments and manage subscriptions
• Conduct surveys and collect feedback
• Monitor platform usage and improve performance
• Ensure security, prevent fraud, and comply with legal obligations
6. Sharing Your Information
We will never sell or rent your data. We may share your data under the following conditions:
With Service Providers
We work with vetted partners under confidentiality agreements who help us:
• Host and secure data
• Provide chat and communication infrastructure
• Analyze app usage
• Send transactional emails and surveys
• Deliver customer support
• Process payments (e.g., Stripe)
With Your Consent or At Your Direction
You can opt in to share information with third parties like doctors, care coordinators, employers, or family members.
Legal or Safety Requirements
We may disclose information to comply with law enforcement, subpoenas, court orders, or to protect public safety or legal rights.
Business Transfers
If Forsure is acquired, merged, or reorganized, your data may be transferred to the successor organization. We’ll ensure privacy standards remain intact.
INTRODUCTION
We respect your privacy and are committed to protecting it through this Privacy & Security Policy. This Policy (together with our Terms of Use) describes the types of information we may collect from you or that you may provide to us—for example, when you visit our websites, use our platform, or communicate with us—and how we use, protect, and disclose that information.
Forsure is an AI-native healthcare benefits consulting and technology company that supports employers and their employees by providing tools, insights, and expert guidance related to healthcare benefits strategy, plan design, compliance support, and employee education (collectively, our “Services”).
Our websites, products, and services are intended for business and professional use. Your interactions with Forsure occur in your capacity as an employer representative, employee, prospective customer, partner, or other business contact.
This Privacy & Security Policy does not apply to information collected by third-party websites or services that may link to or be accessible from our websites. We encourage you to review the privacy policies of those third parties.
By accessing or using any Forsure website, platform, or communication, you acknowledge that you have read and understood this Policy. We may update this Policy from time to time, and we encourage you to review it periodically.
7. Communication & Emails
We may use your email to:
• Share important updates about your health or insurance
• Provide reminders or confirmations
• Request feedback via surveys
• Notify you about new features (you can opt out anytime)
Emails from Alex or Ollie may appear automated, but all communications are governed by our strict privacy and security standards.
8. Your Privacy Choices
You have the right to:
• Access or request a copy of your data
• Correct or update your information
• Request account deletion
• Opt out of promotional emails
• Limit app notifications (via device settings)
To exercise any of these rights, please contact us at compliance@forsure.ai. We will verify your identity before completing certain requests.
9. Cookies & Tracking
We may use cookies and similar tracking tools to:
• Maintain your session
• Remember your preferences
• Analyze traffic and performance
You can modify cookie settings in your browser. Some features may not work properly if cookies are disabled.
We do not currently respond to “Do Not Track” browser signals but may revisit this as standards evolve.
10. Children’s Privacy
Forsure is not intended for children under 13. We do not knowingly collect PII from minors without verified parental consent. If we discover such information was submitted, we will promptly delete it.
Minors under 18 may request the deletion of their personal data by emailing compliance@forsure.ai.
11. Data Storage & Security
All data is stored on secure servers located in the United States. We apply rigorous safeguards, including:
• End-to-end encryption
• Role-based access control
• Regular audits and monitoring
• HIPAA-aligned data handling practices
While no system is 100% secure, we are committed to minimizing risk and maintaining your trust.
12. U.S. Jurisdiction
Forsure is built for users in the United States. By using our services, you consent to having your information processed in the U.S. under applicable U.S. laws, which may differ from those in your home country.
13. SMS Text Messaging Terms & Conditions
Forsure provides SMS text messaging to help you stay informed with important account or platform related topics that need your attention. Message frequency may vary and standard phone message and data rates apply. You consent to receive these messages through our onboarding steps by opting in and providing your mobile device number. You may opt-out, anytime, by replying STOP to any of the SMS text messages you receive from Forsure.
14. Changes to This Privacy Policy
We may update this Privacy Policy as our platform evolves. We’ll notify you of significant changes via email, in-app message, or through the website.
The latest version will always be available at www.forsure.ai/privacy. Please review it periodically.
15. Bug Bounty Program
Forsure maintains a public Bug Bounty Program to promote platform security and responsible disclosure.
If you identify a potential vulnerability, please report it to Compliance@forsure.ai with full details.
All submissions are subject to verification and validation. Once confirmed, eligible reports will receive a $100 reward, distributed accordingly.
16. AI Agent Use Policy
We collect and use your information to deliver, maintain, and improve our Services, including providing customer support, personalizing your experience, and ensuring the overall quality and reliability of our platform. We may also use your information to protect against fraud, abuse, and other harmful or unauthorized activity. This includes the use of automated safety systems that monitor and flag account activity or usage patterns that may violate these Terms, applicable law, or our policies. When activity is flagged by our safety systems, we may review the relevant information — including account details, usage logs, and content associated with the flagged activity — to investigate potential misuse and take appropriate action, which may include issuing warnings, restricting access, or terminating accounts. We process your information only to the extent necessary to fulfill these purposes and in accordance with our Privacy Policy. By using our Services, you acknowledge and consent to such monitoring, review, and use of your information as described herein.
17. Contact Us
Have a question, concern, or request?
