From Confusion to Confidence: How Employees Experience Benefits with Forsure

Employees often feel lost when navigating their health benefits. Confusing plan designs, surprise bills, and unclear coverage lead to frustration, disengagement, and wasted dollars. For HR, this means endless questions, low trust, and limited return on benefit investments. Forsure transforms this experience by delivering clarity at every step. With the SureSystem™, employees gain confidence in their decisions while employers see lower costs and higher satisfaction.

Why Employee Experience Matters

• A 2024 survey finds that many participants remain confused about their workplace benefits, indicating widespread lack of understanding.
• In a 2024 Global Benefits Attitudes Survey, 49% of workers said benefits influenced their decision to choose an employer, and 54% stayed because of benefits.
• A recent QuickBooks/Allstate Health Solutions report revealed that 78% of employees would leave a job with subpar benefits, and over 90% say benefits strongly impact job satisfaction.

Forsure's Approach to Employee Clarity

Clarity not complexityWe strip away jargon and present choices in plain language, so employees see what matters most: cost, quality, and convenience.

AI native people firstOur system uses AI to recommend options in real time, but every recommendation is backed by consultants who provide human context and support.

Built for employers backed by expertsWe design benefits around workforce needs, reducing HR workload while increasing employee satisfaction and retention.

SureSystem™One integrated platform connects plan design, member education, and live support, giving employees confidence at enrollment, at the pharmacy, and every time they seek care.

Three Touchpoints Where Confidence Matters

Enrollment

• Simplified plan comparisons with real cost examples.
• Predictive insights showing which plan best fits an employee's family needs.

Point of care

• Real time price transparency so employees know costs before receiving care.
• AI powered nudges that highlight lower cost, clinically equivalent alternatives.

Everyday support

• 24/7 access to human consultants who answer questions quickly and clearly.
• Ongoing education that builds trust and reduces reliance on HR.

How Forsure Changes the Employee Journey

Before Forsure: employees guess their way through enrollment, face surprise bills, and rely heavily on HR for answers.

After Forsure: employees choose confidently, know their costs, and get fast support—leading to measurable improvements in satisfaction and lower attrition risk.

What Leaders Can Do Next

1. Measure employee benefit understanding in your next engagement survey.
2. Implement real time support and transparency tools at the pharmacy and point of care.
3. Give employees clear visuals of cost savings and plan value.
4. Track retention and engagement as outcomes of your benefits strategy.

How Forsure Makes It Work

AssessWe map employee friction points, from confusing enrollment to high call volumes in HR.

ActivateSureSystem™ launches with simplified plan comparisons, price transparency, and consultant backed support.

OptimizeWe measure understanding, satisfaction, and retention alongside financial savings—creating a complete picture of value.

The Outcome

• Employees gain confidence and avoid costly mistakes
• HR reduces time spent fielding benefits questions
• Employers see stronger retention, engagement, and ROI on benefits

Sources Cited

• Plan Sponsor Council of America (PSCA). (2024, September). Study finds most participants don't understand their benefits. PSCA. Retrieved from https://www.psca.org/news/psca-news/2024/9/study-finds-most-participants-dont-understand-their-benefits
• WorldatWork. (2024, July 25). Pay isn't enough: Benefits are key to engage, retain workers. WorldatWork Workspan Daily. Retrieved from https://worldatwork.org/publications/workspan-daily/pay-isn-t-enough-benefits-are-key-to-engage-retain-workers
• CPA Practice Advisor. (2024, August 19). 78% of employees would leave job with subpar benefits, report finds. CPA Practice Advisor (QuickBooks & Allstate Health Solutions survey). Retrieved from https://www.cpapracticeadvisor.com/2024/08/19/78-of-employees-would-leave-job-with-subpar-benefits-report-finds/109250

‍